Our Policies, Terms and Conditions of Use & Credit Reporting Policy

Last Updated: 16 December 2022

Privacy Policy

Introduction

This is the privacy policy of Invex Deposit Finance Pty Ltd ABN 76 107 973 544 Australian credit licence number 384530 and its credit representative Investment Exchange Pty Ltd ABN 30 161 370 903 credit representative number 544750. We also have a policy on management of credit reporting information which is available at www.invex.com.au/creditreporting.

Contacting us

Our contact details are as follows:
Address: Level 3 / 223 Liverpool Street, Darlinghurst NSW 2010
Email: privacy@invex.com.au
Website: www.invex.com.au

Protecting your privacy

We seek to protect and maintain the privacy, accuracy and security of your personal information. We will comply with the Australian Privacy Principles (“APPs”) in the Privacy Act (Cth) 1988 (“Privacy Act”), the Privacy Act, and, when applicable, the Privacy (Credit Reporting) Code (“CR Code”).
Words defined in the Privacy Act, the APPs and the CR Code have the same meaning when used in this policy.

Personal information that we collect and hold

We may collect personal information about you. This includes:

your name, current address details, previous address details, and landlord or mortgage details including address and phone number;
date of birth, gender, and marital status;
government identifiers such as driver licence number and passport details;
email address and telephone/mobile numbers;
financial information (including credit history), bank account and/or credit card details, and personal references;
details of your current and previous employment; and
sensitive information about you in relation to insurance products or if you are seeking assistance with financial hardship.

We collect information about your accounts and transactions with us. We may also collect information when you use our websites. Please refer to the websites section of this policy for further details. If there is another applicant named in a credit application, you may need to provide their personal information. You should only give this information with their permission.

How we collect personal information

We collect personal information in different ways. Mainly we will collect information from you when you knowingly provide it to us by telephone, in person or in documentation such as an application form (which may be an online application). We also collect information when you make a request or enquiry of us. We may also collect personal information from publicly available sources or third parties, such as a referee provided by you, a credit reporting body or other credit provider.

Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information about individuals when it is necessary for us to carry on our business functions or to comply with laws. If you do not provide the information that we request, we may not be able to provide our services to you or provide them to the same standard. We may collect, hold, use and disclose your personal information:

to provide the information or service that you requested;
to answer your enquiry;
to enable us to develop, administer and manage our services and businesses;
to customise services to better meet your needs and preferences;
to assess your application and manage your account with us;
to compile a customer profile about you to serve you better;
to engage a credit reporting body to conduct a credit and reference check;
to assess your creditworthiness;
for billing purposes and collection of debts;
statistical purposes;
future promotional and marketing purposes including direct marketing purposes;
to inform you of special offers, promotions and competitions;
for research purposes to better improve our websites, products or services;
any other customer support purposes;
to notify credit providers of a default by you of your agreement with us;
to advise credit providers of the status of your agreement with us, in circumstances where you are in default with credit providers;
to deal with complaints;
to enforce our rights when you are in breach; and
when authorised or required by law. These laws include:-
- the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), which requires us to collect personal information about you when verifying your identity;
- the National Consumer Credit Protection Act 2009 (Cth), which requires us to make inquiries about you when assessing an application for credit by you;
- the Real Property Act 1900 (NSW) and equivalent legislation in other States and Territories, which may require us to identify a mortgagor for the purposes of registration of a mortgage; and
- the Personal Property Securities Act 2009 (Cth) if we take security over personal property, for the purpose of identifying you as the grantor and registering our security interest.

When we may disclose your personal information to third parties

In carrying on our business we may provide your personal information to:

-related companies;
-distributors and introducers of our products and services;
-credit reporting bodies;
-other credit providers and insurers;
-service providers including mailhouses, printers, call centres, marketing companies, and technology providers;
-government bodies;
-persons who act as your guarantor or who provide security for credit to you;
-debt collectors and assignees of your debts;
-a recognised external dispute resolution scheme of which we are a member; and
-our professional advisors, including our lawyers, auditors and accountants.

We may disclose your personal information to third parties:

- to meet the purpose for which it was submitted;
- if we have your consent to do so or otherwise when we are authorised by law;
- if we are required by law to disclose the information.

Overseas recipients

We may disclose personal information about you to overseas recipients who provide services for us and who do not have an Australian link. If you consent to us disclosing your personal information to them, we are not required to take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles. By using our services you agree to us disclosing your personal information to those overseas service providers.

Security

We will handle and store personal information held by us in accordance with our obligations under the Privacy Act.

We will take reasonable steps to:

- make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
- protect the information from misuse, interference, loss or unauthorised access, modification or disclosure both physically and through computer security methods; and
- destroy or permanently de-identify the information if it is no longer needed for any purpose.

Website

When you visit our website, we or agencies on our behalf and our internet service provider may monitor and make a record of your visit and log the following “clickstream data” for statistical purposes:

your server’s IP address;
your top level domain name (for example .com, .gov, .au, etc.);
the pages you accessed and any documents downloaded;
the previous site you have visited and the site you move to;
the type of browser and operating system you are using; and
the date and time of your visit.

For example, this information may be used to find out how the website is used and navigated, including the number of hits, the frequency and duration of visits and most popular session times, so that may we may evaluate and improve our website’s performance. The website may use cookies. A cookie is a message given to a web browser by a web server. The browser stores the message in a text file called cookie.txt. The message is then sent back to the server each time the browser requests a page from the server. Cookies are placed on your computer for the duration of a session and are used for session management purposes and do not contain any personal details. Periodically they can safely be deleted with no effect on future sessions. If you have configured your browser to reject all cookies, you will be able to view information-only pages on the website. When you are on the website you could be directed to other sites that are beyond our control. These other sites may send their own cookies to users, collect data or solicit personally identifiable information. Our privacy policy does not apply to any third party websites. We have no control over the privacy practices or the content of any third party websites, and assume no liability for the privacy practices of these websites. You should therefore check the individual privacy policy of any third party when accessing other websites that may be linked to the website.

How to access and amend personal information

On request from you we will provide details of the personal information we hold about you. The release of information is subject to some exceptions such as information relating to existing or any anticipated legal proceedings, together with exceptions provided by the Privacy Act.

Unless unusual circumstances apply, we should provide access to you within 30 days of the request.

To protect your personal information, your request must be in writing and can be sent by letter or email. All correspondence should be addressed to:

Mail: The Privacy Officer
Email: privacy@invex.com.au

We may charge a fee for providing access to your information when permitted by law.

We also aim to ensure that your personal information is accurate, up to date and complete. Amendment of personal information will be conducted upon written or verbal request from you. You can write to the Privacy Officer to do this.

Complaints

If you have a complaint about your personal information, please contact the Privacy Officer using the contact details above.

We will try to resolve any complaint within 10 working days. If resolution is not possible within this timeframe we will contact you to discuss the matter further.

You also have the right under the Privacy Act to make a complaint to the Office of the Australian Information Commissioner (“OAIC”).

Changes to this policy

This policy is subject to change over time without prior notice. We may amend this policy by updating this posting.

Copies of this policy

You can ask us to provide you with a copy of this policy, including a hard copy, by contacting us using the contact details above.

Date published: Friday 16 December 2022

Last Updated: 16 December 2022

Terms and Conditions of Use

Overview

The www.invex.com.au website (the “website”) is owned and operated by Investment Exchange Pty Ltd ABN 30 161 370 903 credit representative number 544750 (“we” or “us”) acting as credit representative of Invex Deposit Finance Pty Ltd ABN 76 107 973 544 Australian credit licence number 384530. These are the terms of use of the website. By using the website, you agree to them. We may revise them at any time by updating this posting.

Material on website

We do not make any claim that the content of the website is accurate or complete.

The information on this site is not intended to be financial, legal or any other advice or a product recommendation.

Using the website

You may only use the website for its intended purpose and in compliance with laws.

Limitation of liability

To the extent permitted by law, we are not liable to any person in relation to use of the website, and you waive all claims against us in relation to your use of the website.

If any law implies a warranty, term or guarantee into these terms of use which may not lawfully be excluded, to the maximum extent permitted by law, our liability for breach of that provision will be limited to the re-supply of the services, or paying the cost of their re-supply.

We do not warrant that the website is free from anything that may damage any device used to access the website.

Copyright and trade marks

Unless expressly stated otherwise, we claim copyright ownership of all material on the website.

You may download, display, print and reproduce this material in unaltered form for your personal, non-commercial use. We may revoke this permission at any time. Apart from this permission and uses permitted under the Copyright Act 1968 (Cth), all other rights are reserved.

We own the trade mark “Invex” and reserve all rights in relation to it.

Links to or from other sites

The website may include links to other websites operated by third parties. They will have their own terms of use.

We do not sponsor, endorse or approve any material on websites linked from or to this website. We do not make any warranties or representations about material on websites linked from or to this website. We do not authorise the infringement of any intellectual property rights contained in material in other websites by linking the website to those other websites.

Privacy

Please refer to our privacy policy on the website for details of our privacy policy.

Credit reporting policy

Please refer to our credit reporting policy on the website for details of our credit reporting policy.

Complaints

If you have a complaint or dispute in relation to the website, please contact us using our contact details published on the website.

Last Updated: 25th January 2023

Credit Reporting Policy

Introduction

This is the credit reporting policy of Invex Deposit Finance Pty Ltd ABN 76 107 973 544 Australian credit licence number 384530 (“IDF”). It is also the credit reporting policy of IDF’s credit representative Investment Exchange Pty Ltd ABN 30 161 370 903 credit representative number 544750 (“Invex”)while Invex is acting as agent of IDF in processing applications for credit with IDF and managing credit provided by IDF. IDF and Invex are referred to as “we “us” and “our” in this policy.

Words defined in the Privacy Act (Cth) 1988 (“Privacy Act”), the Australian Privacy Principles (“APPs”)and the Privacy (Credit Reporting) Code (“CR Code”) have the same meaning when used in this policy.

We also have a privacy policy which is available at www.invex.com.au/privacy

Credit information that we collect

The kinds of credit information that we collect about an individual includes information (other than sensitive information) that may be provided to us from a credit reporting body (“CRB”), including:

identification information such as name, any alias or previous name, date of birth, gender, current or last known address and 2 previous addresses, and driver licence number;
information about consumer credit provided to an individual including the name of the credit provider, whether the credit provider is an Australian credit licensee, the type of consumer credit, the day on which the consumer credit is entered into, the terms or conditions of the consumer credit that relate to repayment, the maximum amount of credit available under the consumer credit, and the day in which the consumer credit is terminated or otherwise ceases to be in force;
information about whether or not an individual has met an obligation to make a monthly payment of consumer credit, the day on which the payment is due, and the day on which the payment is made;
financial hardship information: in the case of a permanent contract variation, information relating only to the first monthly payment affected by the arrangement, that indicates that the monthly payment is the first monthly payment affected by the arrangement of that kind; and in the case of temporary relief or deferral of obligations, information relating to each monthly payment affected by the arrangement, that indicates that the monthly payment was affected by the arrangement;
a statement that an information request has been made to a credit reporting body in relation to the individual by a credit provider;
the type of consumer credit or commercial credit, and the amount of credit, sought in an application made by the individual to a credit provider and in connection with which a credit provider has made an information request in relation to the individual;
information about payments that are at least 60 days overdue for consumer credit and more than $150, where the credit provider has requested payment and recovery is not prevented by a statute of limitations;
information that an overdue payment has been paid;
information about arrangements with credit providers;
information about court judgments (but not for criminal proceedings) against an individual that relate to credit applied for or given to an individual;
personal insolvency information;
publicly available information that relates to the individual’s activities and the individual’s credit worthiness and that is not court proceedings information about the individual or information about the individual that is entered or recorded on the National Personal Insolvency Index; and
the opinion of a credit provider that the individual has committed, in circumstances specified by the provider, a serious credit infringement in relation to consumer credit.

Credit eligibility information

If we obtain credit reporting information on an individual from a CRB, or we derive information from it that has any bearing on the individual’s credit worthiness and could be used in establishing the individual’s eligibility for consumer credit, we refer to this information as “credit eligibility information ”in this policy.

The types of credit eligibility information that we hold includes the credit information listed above. It may also include information such as credit scores and assessments which we generate from this information.

How we collect and hold credit information and credit eligibility information

We collect credit information from customers either by telephone, in person or in documentation such as an application form (which may be an online application). We may also collect credit information when you make a request or enquiry of us.

We also collect credit information from publicly available sources or third parties, such as a referee provided by you, a CRB or other credit provider, an insurer of your property, or a person selling you rdebt to us or engaging us to collect the debt.

We will hold credit information and credit eligibility information in secure electronic and physical files.

Why we collect hold, use and disclose credit information and credit eligibility information

We may collect, use, hold and disclose credit information and credit eligibility information when permitted by law:

to assess an application for credit or a guarantor;
to use a credit reporting body;
to manage credit that we provide;
to assist customers avoid defaulting;
to collect debts;
to comply with laws;
to deal with complaints;
to assist other credit providers to do these things; and
for other lawful purposes.

Disclosing credit information to a credit reporting body

We may disclose credit information about you to a CRB. The CRBs that we are likely to disclose your credit information to are as follows:

Equifax Australia Group Pty Ltd
Level 15, 100 Arthur Street North Sydney, NSW 2060 Australia
Phone - 13 8332

If we disclose your credit information to a CRB:

the CRB may include the information in reports provided to credit providers to assist them to assess your credit worthiness; and
if you fail to meet your payment obligations in relation to consumer credit or commit a serious credit infringement, we may be entitled to disclose this to the CRB.

Each CRB has a policy about the management of credit-related personal information. You can get a copy of the policy by contacting the CRB using its contact details above.

Your rights under the Privacy Act in relation to credit-related information

Your rights under the Privacy Act in relation to credit-related information include the following:

You may obtain the CRB's policy about the management of credit-related personal information by contacting the CRB. See contact details above.
You have the right to access credit-related information that we hold about you from us, to request us to correct the information, and to make a complaint to us.
You have the right to request a CRB not to use credit reporting information about you for the purposes of pre-screening of direct marketing by a credit provider.
You have the right to request the CRB not to use or disclose credit reporting information about you if you believe on reasonable grounds that you have been or are likely to be a victim of fraud.

Overseas recipients

We are likely to disclose credit information or credit eligibility information about you to overseas recipients who provide services to us and who do not have an Australian link. Those recipients are likely to be located in USA and Mexico.

How to access credit eligibility information

On request from you we will provide details of the credit eligibility information we hold about you. The release of information is subject to some exceptions such as information relating to existing or any anticipated legal proceedings, together with exceptions provided by the Privacy Act.

Unless unusual circumstances apply, we should provide access to you within 30 days of the request.

We reserve the right to charge a fee for providing access to your information when permitted by law.

To protect your personal information, the request to us must be in writing and can be sent by letter or email.
All correspondence should be addressed to:

Mail: The Privacy Officer
Email: privacy@invex.com.au

Our objective is to respond to any request within a reasonable timeframe.

How to seek correction of credit information or credit eligibility information

We aim to ensure that credit information and credit eligibility information about you is accurate, up to date and complete. Amendment of information will be conducted upon written or verbal request from you. You can write to the Privacy Officer to do this.

Complaints

Under the Privacy Act you have the right to make a complaint to us about an act or practice engaged in by us as a credit provider that may be a breach of Part IIIA of the Privacy Act (which deals with credit reporting) or the CR Code (a “Credit Privacy Complaint”).

If you make a Credit Privacy Complaint, you must specify the nature of the complaint. It may relate to personal information that has been destroyed or de-identified. We will not charge you for making or dealing with the complaint. Within 7 days we will give you a written notice that acknowledges the making of the complaint and sets out how we will deal with the complaint, and we will then investigate the complaint. If we think it is necessary we may consult with a CRB or another credit provider. After investigating the complaint we will within 30 days (or any longer period agreed by you in writing) give you a written notice setting out our decision.

If you are not satisfied with our decision you may access our external dispute resolution scheme, the Australian Financial Complaints Authority (“AFCA”). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Telephone: 1800 931 678 (free call)
Email: info@afca.org.au
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Alternatively, you may make a complaint to the Office of the Australian Information Commissioner.

Changes to this policy

This policy is subject to change over time without prior notice. We may amend this policy by updating this posting.

Copies of this policy

You can ask us to provide you with a copy of this policy, including a hard copy, by contacting us using the contact details above.

Date published: 25th January 2023